Small businesses can enjoy significant potential cost savings by switching to a virtual system. Firstly, it’s not necessary for you to purchase any physical equipment. This is ideal for smaller companies for whom the installation of a PBX onsite may not be affordable, according to PCWorld. In addition, the fixed monthly cost for telephony services helps you to budget efficiently. There are no set-up costs for additional users or administrative and maintenance fees. Repairs are typically covered by the service agreement. You no longer need to pay for costly office premises to present a professional image to clients, because hosted systems can be utilized remotely from locations such as home offices, giving the impression of a larger organization.
A hosted phone system creates flexibility for your staff because it enables them to work from anywhere. It’s possible to provide telephone connectivity to sales reps out in the field, senior executives, and project offices in remote areas. You can set the system up to follow you around by ringing in sequence on telephones that you pre-program into it; additionally, you can transfer calls to your cellphone when you’re out and about. Also, if you move locations, you won’t incur costs to transfer the hosted phone system. Your business enjoys the flexibility of being able to increase or decrease capacity at any point without creating equipment obsolescence.
Businesses that choose a hosted system enjoy a range of features at no additional costs. These include voicemail with an email interface, fax facilities, and auto attendant. Calling options such as call transfer, call queuing, and caller line identification are useful for business operations, and conference calling enables you to host telephone meetings with several participants. With traditional phone systems you often have to pay extra for these additional features, but they are included with a hosted system.
You get 24/7 support for all users, as well as monitoring and oversight of the system. In addition, power outages need not affect your connectivity, because your phone service provider will have backup power available. What’s more, your vendor implements hardware and software upgrades automatically at no cost to your company.
Audio and Video Calling
Do you already have SIP phones? Can we still use them?
Do I have to purchase the phones or bundle the cost with the service?
Cloud/Hosted service using a Metaswitch as the backbone.