Business Headsets 101

How to choose your business headset

 

In the world of communication, a business headset is one of the most important accessories you can give to your employees. The right headset ensures clear; cohesive conversations call centre agents and customers, as well as coworkers.

In a world of increasingly mobile employees, on-the-go remote working, and open-plan offices, a high-quality headset is becoming less of an option for modern businesses, and more of a necessity. What’s more, thanks to the arrival of new technology this once-simple product has evolved into a variety of styles and solutions. The question is, how do you choose the right option for your workforce?

Where are Business Headsets Necessary?

Knowing where you plan to use your business headsets is a good start to deciding what kind of device you need. For instance, you’ll frequently find headsets in the call or contact centre, where a busy and high-volume environment often makes noise-cancelling capabilities essential. Additionally, in busy office environments where employees need to collaborate with their colleagues over crucial products, comfortable binaural headsets might be better than monaural options that leave one ear exposed to distractions.

On the other hand, if you’re giving your agents headsets that they can use for remote working and productivity on-the-move, a wireless system that works well with smartphones, tablets, and other devices may be the best solution.

Here are some of the top things to consider when buying business headsets:

1. Durability and Comfort

Headsets need to be comfortable enough that your employees can use them for extended periods of time. This is particularly true in the call centre where agents may need to wear their headsets all day. Padded earphones and ear cushions remove pressure from around the head and reduce the risk of headaches.

Durability is also a factor worth mentioning if you plan for your headsets to be used frequently. For instance, if you purchase corded headsets, you’ll need to ensure that the cords are reinforced in case an agent accidentally stands on or rolls over one with his chair.

2. Noise Cancelling Features

In loud business environments, noise cancelling features are crucial for eliminating unwanted background noise and helping agents to concentrate on the conversation at hand.

Many headsets in the commercial environment now come with some manner of noise-cancelling available. However, you might need to look into advanced options depending on how distracting your workplace is. Some headsets allow users to adjust the level of noise-cancelling available according to their needs.

3. High Mobility

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Increasingly, today’s employees are spending less time tethered to their desks and more time on the move. That means that you need your headsets to give your agents some freedom. The most obvious way to ensure mobility is to consider wireless headsets that allow employees to move around freely.

However, corded headsets don’t always eliminate manoeuvrability as much as you might think. There are various corded accessories available that come with a “quick disconnect” feature to ensure that your workers can remove their headset in a hurry.

4. Wearing Styles

Similar to comfort, wearing style in a headset can affect how engaged and productive employees are at work. For instance, contact centre users need a headset that’s ergonomically effective, lightweight, and hopefully equipped with acoustic protection to keep the agent safe from sudden loud noises.

Think carefully about the environment your employees are working in and how this will affect the style of headset that’s right for them. It’s also worth remembering that headset preferences are often very personal. You may find that different advisers prefer different options.

5. Binaural or Monaural?

One major element that will affect your choice of headset is whether you need your employees to have binaural or monaural audio. A single earpiece can help users to listen to both what’s going on with their computer or desk phone, and what’s happening around them in a calmer office environment.

However, in a busier space where distractions are everywhere, binaural headsets will support greater conversation during a call and allow your agents to deliver better results during customer conversations. Most larger contact centres will rely on binaural headsets to block out the noise around each agent.

6. Microphones & Future Proofing

Finally, it’s worth thinking about how you can improve your chances of choosing a “future proof” headset. For instance, does your headset come with a microphone that can block out distractions and noise that might distort an agent’s voice? How will you give your customers an excellent experience by ensuring their audio is as clear as possible?

Can you make sure that the headsets you choose will work with any of the devices, or softphone solutions that you plan on using in the future? Consider how your workplace might change in the years ahead, and how you can adapt your headset decisions to adhere to your long-term goals.

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Sennheiser

Sennheiser

Sennheiser

Sennheiser

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 Sennheiser is shaping the Future of Audio - a vision built on a 70-year history of innovation and a continued drive for excellence that is woven into our company’s DNA and culture. Around the world, our employees share this passion in the pursuit of the perfect sound, creating products that exceed expectations and set new benchmarks in audio. 

SDW 5066

Sennheiser

Sennheiser

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 Double-sided wireless DECT headset with triple connectivity to softphone/PC, desk phone and mobile for maximum device flexibility. Super wideband audio, a two-microphone noise-cancelling system and stereo sound provide superior and exceptional sound. Enhanced security features keep conversations confidential. 

SDW 5065

Sennheiser

SDW 5065

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 Double-sided wireless DECT headset with dual connectivity to softphone/PC and desk phone. Super wideband audio, pioneering own-voice detection technology and a two-microphone noise-cancelling system provide superior and exceptional sound. Enhanced security features keep conversations confidential. 

SDW 5036

Presence Grey Business

SDW 5065

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 Single-sided wireless DECT headset with triple connectivity to softphone/PC, desk phone and mobile for maximum device flexibility. Super wideband audio, pioneering own-voice detection technology and a two-microphone noise-cancelling system provide superior and exceptional sound. Enhanced security features keep conversations confidential. 

SDW 5035

Presence Grey Business

Presence Grey Business

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 Single-sided wireless DECT headset with dual connectivity to softphone/PC and desk phone. Super wideband audio, pioneering own-voice detection technology and a two-microphone noise-cancelling system provide superior and exceptional sound. Enhanced security features keep conversations confidential. 

Presence Grey Business

Presence Grey Business

Presence Grey Business

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 PRESENCE™ Grey Business is for the mobile professional, who simply needs an excellent communication solution wherever. PRESENCE™ Grey Business is the headset version for use with mobile phones only and comes without carry case. 

Plantronics

Detail your services

Detail your services

Detail your services

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If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.

S12

Detail your services

Detail your services

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 Hands-free convenience and superior sound clarity with a 2-in-1 convertible headset. 

SAVI 8200 Series

Detail your services

SAVI 8200 Series

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 Wireless DECT Headset System 


Enjoy simply better conversations with the Savi 8200 Series. Effortlessly manage PC, mobile and desk phone calls, with enterprise-grade DECT audio. 

SAVI 700 Series

SAVI 700 Series

SAVI 8200 Series

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 Enjoy wireless freedom while seamlessly managing PC, mobile and desk phone calls with a single intelligent headset system. 

CS500 Series

SAVI 700 Series

CS500 XD Series

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 Wireless DECT Headset System 


Plantronics legendary CS family is setting a new wireless standard for desk phone communication with the CS500 Series. 

CS500 XD Series

SAVI 700 Series

CS500 XD Series

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 Triple the number of wireless headsets in the same space without compromise 

Spracht

Detail your services

ZUM DECT 6.0 Headset

ZUM DECT 6.0 Headset

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If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.

ZUM DECT 6.0 Headset

ZUM DECT 6.0 Headset

ZUM DECT 6.0 Headset

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  • Up to 500 feet range.
  • Compatibility: DECT GAP VoIP.
  • US, Canada, Europe, Latin America Compatible Frequencies
    and certifications.
  • Secure DECT 6.0 Protocol.
  • Use over the head headset or ear hanger.
  • Active DSP noise cancellation microphone.
  • Full Duplex for simultaneous conversations.
  • Low Emissions – Dynamic signal power adjustment. Adjusts
    for lowest emissions based on proximity to base station.
  • Rechargeable Li Ion battery; up to 7 hours talk time.
  • DECT 6.0 headset with built in recharger station.
  • Remote Handset Lifter, RHL-2010 available.

ZUM Eco-DECT Pro 6.0

ZUM DECT 6.0 Headset

ZŪM ECO-SET™ DECT 6.0 FOR DESKTOP PHONES

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  • Range up to 500 feet (150m).
  • Secure DECT 6.0 Protocol.
  • Dynamic Power Adjustment means lowest level of emissions based on distance from the base station.
  • Over-the-head headband and over-the-ear hook styles both included and provide all-day comfort.
  • About 7 Hours of talk time.
  • Noise canceling microphone reduces background noise.
  • Consultation hold function.
  • Conference call with up to three callers.
  • Out of range indication.
  • Adjustable reception volume.
  • Full USB Voice for PC or Mac calls.
  • Optimized for Microsoft Lync, Skype for Business, Skype, and other VoIP platforms.
  • Use with Electronic Hookswitch or Remote Handset Lifter (RHL-2010) to answer and end calls remotely (both sold separately).
  • A spare battery can recharge in the base while in use, and the battery is hot swappable.

ZŪM ECO-SET™ DECT 6.0 FOR DESKTOP PHONES

ZŪM MAESTRO DECT™ HEADSET FOR DESKTOP PHONES

ZŪM ECO-SET™ DECT 6.0 FOR DESKTOP PHONES

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Secure DECT 6.0 Protocol.
• Dynamic Power Adjustment means lowest level of emissions based on distance from the base station.
• Light, flexible over-the-ear style for all-day comfort.
• 9 hours of talk time.
• Noise canceling microphone reduces background noise.
• Consultation hold function.
• Conference call up to three callers.
• Out of range indication.
• Range up to 500 feet (150m).
• Adjustable reception volume.
• Full USB Voice for PC or Mac calls.
• Optimized for Microsoft Lync, Skype for Business, Skype, and other VoIP platforms.
• Use with Electronic Hookswitch or Remote Handset Lifter (RHL-201) to answer and end calls remotely (both sold separately). 

ZŪM MAESTRO DECT™ HEADSET FOR DESKTOP PHONES

ZŪM MAESTRO DECT™ HEADSET FOR DESKTOP PHONES

ZŪM MAESTRO DECT™ HEADSET FOR DESKTOP PHONES

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  • Wireless range up to 350'.
  • Noise-canceling microphone.
  • Wideband speaker.
  • The Multi Function button allows you to answer/end calls on the headset or you can dock/undock the headset from the Base Station instead.
  • DECT is a secure protocol compared to Bluetooth®.
  • You can use multiple headsets in the same area without them interfering with each other.
  • You can have conference calls with up to 4 headsets.
  • Volume Control and Microphone Mute can both be adjusted on the headset.
  • Sound quality: DSP noise reduction; echo cancellation; tone control; wide band and narrow band audio.
  • Dock in the Base to recharge.
  • Audio indicators: Tones alert you to incoming calls, low battery, volume level, microphone muting and other functions.
  • Comfortable headband wearing style, with extra large leatherette ear pad.
  • Long boom arm style Microphone.
  • Eco-DECT means lower power requirements and fewer emissions

ZŪM ZUMRJ9M™ HEADSET FOR DESKTOP PHONES

ZŪM MAESTRO DECT™ HEADSET FOR DESKTOP PHONES

ZŪM MAESTRO DECT™ HEADSET FOR DESKTOP PHONES

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Made For Phones with RJ9 Headset PORT  An easy to use wired headset that plugs directly into your phone. With a robust noise canceling microphone that filters 90% of the background noise, you... 

Jabra

Engage Series

Engage Series

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Engage Series

Engage Series

Engage Series

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  • Industry-leading wireless performance and density.
  • Advanced noise cancelling microphone for crystal clear calls.
  • All day talk time and integrated busylight.
  • Lightweight headset weighing just 18g.

Evolve Series

Engage Series

Evolve Series

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  • World-class speakers and HD voice
  • Superior ANC and integrated busylight
  • Dual Bluetooth® connectivity

Evolve Series

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